Profile Summary

  • Experienced professional with a successful career in banking, business development, administration and market research.
  • Excel at interfacing with others at all levels to ensure organizational goals are attained.
  • Proactive approach has resulted in capturing numerous accounts and expanding client base.
  • Possess excellent interpersonal, analytical, and organizational skills.
  • Excel within highly competitive environments where leadership skills are the keys to success.
  • An effective manager with the skills necessary to direct, train, and motivate staff to its fullest potential.

Prior Work Experience

SeeLevelHx /Recruiting Lead & Operations Director 2014 to present

Atlanta, GA

  • Responsible for all aspects of operations and client delivery.
  • Restructured the project teams to improve effectiveness and scalability.
  • Evaluated, refined, and documented processes and procedures with input from all functional groups.
  • Implemented new methods to track effectiveness and financial performance.
  • Instituted new policies to encourage employee contribution toward organizational improvements.

Suntrust Bank/Branch Manager 2013 to 2014

Martin Luther King Jr. Branch/Atlanta, GA

  • Managed 100% of the business
  • Worked with a diverse clientele to provide sales and service for the community
  • Worked with the local clients to coordinate Wells Fargo’s donation of furniture for local Community center
  • Conducted banking seminars and provided consistent banking support to local community center
  • Lead team to ongoing Green service monthly
  • Lead team to over achieving monthly sales goals monthly while each banker achieved quarterly sales incentive
  • Encouraged/coached staff for promotion opportunities

Wells Fargo Bank/Branch Manager 2011 to 2013

Northlake Festival in Tucker, GA

  • Monitor and Lead management of 100% of business
  • Lead the banker team in solution/problem solving sales for clients both business and consumer
  • Coach the team in creating business partnerships which result in merchant service referrals, mortgage referrals, payroll service referrals, FA/PB Investment referrals
  • Coordinate with Service Manager/Lead tellers to allocate staffing resources via a staffing software tool
  • Coordinate with team to ensure 100% of business is protected along with monthly operations monitoring via a software tool
  • Lead team to sell 5 Atlanta Chamber Memberships in 2011 and 6 in 2012
  • Manage a staff in of 15 employees with 8 bankers on platform and a teller staff between 6 & 8.
  • Coordinate relationship sales with In-House FA, Private Banker and Business Banking Specialist
  • Lead a team of diversified bankers who focused on a multifaceted sales strategy.

Wachovia / A Wells Fargo Company /Branch Manager 2009-2011

Redan Village in Stone Mountain, GA

  • Worked with a diverse clientele to provide sales and service for the community
  • Worked with the local clients to coordinate Wells Fargo’s donation of furniture for local Community center
  • Conducted banking seminars and provided consistent banking support to local community center
  • Worked with Wells and community to participate in local community revitalization opportunities
  • Lead team to ongoing Green service monthly
  • Lead team to over achieving monthly sales goals monthly while each banker achieved quarterly sales incentive
  • Lead the team through the education process as Wachovia began the full merge with Wells Fargo on October 23, 2010
  • Lead team to sell 4 Atlanta Chamber memberships each in 2009 & 2010
  • Encouraged/coached staff for promotion opportunities

Wachovia /Branch Manager 2005-2009

Centerville in Snellville, GA

  • Provided coaching to the team on assisting clients with accounts and financial answers to banking needs
  • Maintained high level of customer service while leading team to Green level service consistently
  • As FCM, I handled all difficult customer research & service issues
  • Lead team to sell 4 Atlanta Chamber Memberships in 2008
  • Promoted 4 staff members while managing the center

Professional Experience

GAP, Inc./Old Navy Division Customer Service Manager/Training & Development Manager

Stone Mountain, GA

Education

North Georgia College and State University

Dahlonega, GA, B.S. in Sociology, Minored in Business Administration

 

References Available Upon Request.