Profile Summary
- Experienced professional with a successful career in banking, business development, administration and market research.
- Excel at interfacing with others at all levels to ensure organizational goals are attained.
- Proactive approach has resulted in capturing numerous accounts and expanding client base.
- Possess excellent interpersonal, analytical, and organizational skills.
- Excel within highly competitive environments where leadership skills are the keys to success.
- An effective manager with the skills necessary to direct, train, and motivate staff to its fullest potential.
Prior Work Experience
SeeLevelHx /Recruiting Lead & Operations Director 2014 to present
Atlanta, GA
- Responsible for all aspects of operations and client delivery.
- Restructured the project teams to improve effectiveness and scalability.
- Evaluated, refined, and documented processes and procedures with input from all functional groups.
- Implemented new methods to track effectiveness and financial performance.
- Instituted new policies to encourage employee contribution toward organizational improvements.
Suntrust Bank/Branch Manager 2013 to 2014
Martin Luther King Jr. Branch/Atlanta, GA
- Managed 100% of the business
- Worked with a diverse clientele to provide sales and service for the community
- Worked with the local clients to coordinate Wells Fargo’s donation of furniture for local Community center
- Conducted banking seminars and provided consistent banking support to local community center
- Lead team to ongoing Green service monthly
- Lead team to over achieving monthly sales goals monthly while each banker achieved quarterly sales incentive
- Encouraged/coached staff for promotion opportunities
Wells Fargo Bank/Branch Manager 2011 to 2013
Northlake Festival in Tucker, GA
- Monitor and Lead management of 100% of business
- Lead the banker team in solution/problem solving sales for clients both business and consumer
- Coach the team in creating business partnerships which result in merchant service referrals, mortgage referrals, payroll service referrals, FA/PB Investment referrals
- Coordinate with Service Manager/Lead tellers to allocate staffing resources via a staffing software tool
- Coordinate with team to ensure 100% of business is protected along with monthly operations monitoring via a software tool
- Lead team to sell 5 Atlanta Chamber Memberships in 2011 and 6 in 2012
- Manage a staff in of 15 employees with 8 bankers on platform and a teller staff between 6 & 8.
- Coordinate relationship sales with In-House FA, Private Banker and Business Banking Specialist
- Lead a team of diversified bankers who focused on a multifaceted sales strategy.
Wachovia / A Wells Fargo Company /Branch Manager 2009-2011
Redan Village in Stone Mountain, GA
- Worked with a diverse clientele to provide sales and service for the community
- Worked with the local clients to coordinate Wells Fargo’s donation of furniture for local Community center
- Conducted banking seminars and provided consistent banking support to local community center
- Worked with Wells and community to participate in local community revitalization opportunities
- Lead team to ongoing Green service monthly
- Lead team to over achieving monthly sales goals monthly while each banker achieved quarterly sales incentive
- Lead the team through the education process as Wachovia began the full merge with Wells Fargo on October 23, 2010
- Lead team to sell 4 Atlanta Chamber memberships each in 2009 & 2010
- Encouraged/coached staff for promotion opportunities
Wachovia /Branch Manager 2005-2009
Centerville in Snellville, GA
- Provided coaching to the team on assisting clients with accounts and financial answers to banking needs
- Maintained high level of customer service while leading team to Green level service consistently
- As FCM, I handled all difficult customer research & service issues
- Lead team to sell 4 Atlanta Chamber Memberships in 2008
- Promoted 4 staff members while managing the center
Professional Experience
GAP, Inc./Old Navy Division Customer Service Manager/Training & Development Manager
Stone Mountain, GA
Education
North Georgia College and State University
Dahlonega, GA, B.S. in Sociology, Minored in Business Administration
References Available Upon Request.